Refunds and Cancellations
This policy explains when a paid test-series order can be cancelled or reviewed for a refund.
Last updated: 8 August 2026
Before payment approval
A pending payment order does not grant access. If you have not paid, you may stop the process without submitting a reference. If you submitted a reference in error, contact support promptly with the order reference.
Duplicate or incorrect payment
Contact support under Refund or cancellation with the order reference, transaction reference, amount, and a short explanation. We will verify the transaction before deciding the request.
After access is activated
Digital test-series access is generally not refundable after activation or after any test attempt has started, except where required by applicable law or where Test By Easy Bankers confirms a duplicate charge or a material platform error.
Technical issues
Report a technical problem as soon as possible. We may restore an attempt, correct access, extend validity, or provide another appropriate remedy after reviewing platform records. A technical issue does not automatically qualify for a refund.
Processing
Approved refunds are returned through an available and appropriate payment method after verification. Bank or payment-provider processing time may apply. We never ask for a UPI PIN, CVV, password, or full bank credential to process a request.
How to request review
Use the Contact page and select Refund or cancellation. Include a concise message and use the same email and mobile number associated with your Test By Easy Bankers account when possible.